At Smarters Pro, we strive to provide an exceptional IPTV service and ensure you have the best experience with us. Please review our refund and returns policy below:

1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with our service within the first 7 days, you can request a full refund. The refund will be processed within 7 business days from the date of the refund request. Please note that the refund is applicable only to new subscriptions.

2. Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:

  • Your refund request must be submitted within 7 days of your initial purchase.
  • You must not have exceeded the usage limit set by the service.
  • Refund requests for any subscription plan that has been used for more than 7 days will not be considered.

3. Non-Refundable Items
The following items and circumstances are non-refundable:

  • Renewals of existing subscriptions after the initial 7-day period.
  • Any usage exceeding 7 days, including viewing or accessing content.
  • Custom or special service requests (e.g., configurations, specific content).

4. Refund Process
To request a refund, please contact us through the following methods:

Provide your subscription details (email, order ID, etc.) and clearly state your reason for requesting the refund. We may ask for additional information to process your request.

5. Late or Missing Refunds
If you haven’t received your refund after the processing time of 7 business days, please check your bank or payment provider. If the refund isn’t reflected in your account, please contact us directly, and we will assist in resolving the issue.

6. Cancellations
You can cancel your subscription at any time. However, please note that cancellation will prevent any further billing or renewals. Cancellations do not entitle you to a refund if you’ve already used the service beyond the 7-day period.

7. Contact Us
If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us. We are here to assist you.

Email: support@iptvsmarterspro.com