At Smarters Pro, we want every customer to understand the refund terms before purchasing a digital subscription. Please review the policy below.

1. 7-Day Money-Back Guarantee

New subscriptions are covered by a 7-day money-back guarantee. If the service does not meet your expectations, submit your request within 7 days of the original purchase date. Approved refunds are normally processed within 7 business days.

2. Refund Eligibility

  • The request must be submitted within 7 days of the initial purchase.
  • The guarantee applies to new subscriptions only.
  • Please provide the email address used at checkout and your order ID.
  • Requests made after the 7-day period are not eligible.

3. Non-Refundable Items

  • Renewals after the initial guarantee period.
  • Subscriptions used beyond 7 days.
  • Custom setup or special service requests that have already been completed.

4. How to Request a Refund

Email support@iptvsmartersprime.com or use our contact page. Include your order ID, purchase email and a short explanation of the issue so our support team can review the request promptly.

5. Late or Missing Refunds

If an approved refund has not appeared after 7 business days, first check with your bank or payment provider. Then contact our support team with your order details so we can investigate.

6. Cancellations

You may cancel a subscription at any time. Cancellation prevents future renewals but does not create refund eligibility after the 7-day guarantee period.

7. Contact

For questions about this policy, email support@iptvsmartersprime.com or visit our Contact Us page.